We care about you and your family’s health. As a leader in hospitality, we have been elevating all of our communication and hygiene protocols to better protect all of our guests, team members, vendors and partners since this crisis began weeks ago. Our General Managers and leaders have been working with public safety experts and engaged with local infectious disease experts.
Here is our promise to you: the health, safety and well-being of our employees and guests is our top priority. We will continue to follow the lead of public health authorities at this important time and will communicate with you directly and swiftly any noteworthy information. We believe it is responsible to assume that at least one guest and/or one employee may have been infected while at the property based on the sheer number of persons who interact with us. That is likely true at any retail location, house of worship or airport. If you make that assumption, you are more likely to understand that each of us is susceptible to the infection.
While we have had no reported positive COVID-19 cases within our guests or team members, with the recent focus from federal and state government officials on restricting large gatherings, we believe it is in the best interest of our guests and team members to temporarily close the resort and plan to re-open on April 15th.
The closure will be effective starting at 5pm on March 25th as per the directive from the Governor of Vermont. For all guests with reservations from the evening of March 25, 2020 until April 15, 2020, we will automatically cancel your reservation and provide a full refund. Please be patient with us, as with the number of reservations that need to be cancelled it may take 7-10 days before we’re able to process all refunds.
This is an unprecedented and challenging time, and we are very appreciative of the overwhelming support from families like yours who enjoy spending time together at our resort. We look forward to welcoming you back after we re-open and hope to help your family create more fun-filled moments.
We will continue to stay connected with federal and state health officials to monitor the ongoing situation and provide our guests with additional updates as warranted.
After the resort re-opens, we will continue following official health department recommendations and the enhanced sanitation measures we implemented for the well-being of our guests. These include:
-More frequent cleansing of public and team member areas of the resort with hospital-grade disinfectant solutions.
-This includes high-touch areas in lobby, food service areas, attractions, arcade, retail outlets, elevators, vending machines and other guest areas.
-We use the same hospital-grade disinfectant cleaners in all guest rooms, and room attendants are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remotes.
-We have placed hand-sanitation stations throughout the resort to provide our guests with a convenient method of maintaining good personal hygiene.
-Along with the hand sanitizers, we are encouraging all guests and pack members to wash hands frequently with soap and warm water.
We believe time together is invaluable and hope you will continue with your planned getaways to The Equinox Resort & Spa. However, if you are feeling the least bit uncertain, we wanted to share some modifications to our booking policies:
STAYS WITH ARRIVALS FROM MARCH 25, 2020 THROUGH APRIL 15, 2020
The closure will be effective starting at 5pm on Wednesday, March 25, 2020. For all guests with reservations from the evening of March 25, 2020 – April 15, 2020 we will automatically cancel your reservation and provide a full refund.
STAYS WITH ARRIVALS AFTER APRIL 15, 2020
For guests who made reservations for any future arrival date, including reservations with pre-paid rates, before April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
For reservations made after May 1, 2020, reservations must be cancelled/modified outside of 48-hour policy. Cancellation within 72 hours will be charged one-night room and tax.
COVID-19 AWARENESS UPDATE